UK Tracked Delivery

Our UK delivery service offers tracked shipping with tiered pricing based on your order value:

• Orders £60 and above: FREE Delivery
• Orders £30 to £59.99: £2.99 Delivery
• Orders up to £29.99: £4.95 Delivery

Ireland Tracked Delivery

For customers in Ireland, we offer a hassle-free service with:

• No customs charges
• No duties
• IE VAT included in price
• Orders £60 and above: FREE Delivery
• Orders £5 to £59.99: £5.95 Delivery

EU Tracked Delivery

For our European customers, we provide:

• No customs charges
• No duties
• Local VAT included in price
• Country-specific delivery fees (calculated at checkout)

Delivery Timescales

Standard delivery times:

• UK, Northern Ireland, and Ireland: 2-4 working days
• Continental EU: 5-6 working days

Christmas Peak Season Notice: During the busy Christmas period, please allow an additional 1-2 working days for all deliveries to arrive.

Damaged Deliveries

To ensure proper handling of damaged items, please follow these steps:

1. Inspect your goods immediately upon delivery
2. If damage is visible:
   • Notify the delivery driver immediately
   • Mark the delivery note as "damaged" when signing
   • Take photographs of the damage if possible
3. Report any damage or shortages within 3 working days of delivery via email
4. Include your order number and photographs of the damage in your email

Returns Process

We want you to be completely satisfied with your purchase. Our returns policy includes:

• 14-day return window from delivery date
• Contact our customer service team to arrange return collection
• Items must be in their original condition and packaging
• Prompt processing of refunds or replacements once items are received

Contact Us

We're here to help with any questions about delivery, returns, or our services:

• Email: hello@midulster.co.uk
• Phone: 028 796 42324
• Business Hours: Monday - Saturday 9am - 5pm
• Online Chat: Available through our website

Important Notes

• All deliveries are fully tracked for your peace of mind
• Delivery fees for EU countries are calculated based on your specific location
• VAT is included in the final price for all regions
• We're committed to ensuring you receive your order safely and on time
• If you have any concerns or special requirements, please don't hesitate to contact us